NYC Health + Hospitals/Gotham Health launches a pharmacy home delivery program, offering one-business-day prescription delivery across all five boroughs.
By Staff Reporter
Queens Voice
January 8, 2026
The program allows patients to have their prescriptions delivered directly to their homes within one business day, helping remove one of the most common — and overlooked — barriers to healthcare: access to medication.
Making Prescription Access Easier Across All Five Boroughs
For many New Yorkers, especially those managing chronic conditions, picking up medications can be a real challenge. Transportation costs, mobility limitations, work schedules, and caregiving responsibilities often get in the way.
The Gotham Health Pharmacy Home Delivery Program is designed to meet patients where they are — literally. Through a partnership with ScriptDrop, Gotham Health now offers secure, tracked prescription delivery to patients’ doors in all five boroughs.
According to ScriptDrop, 89% of patients say home delivery improves medication adherence, a key factor in preventing complications and avoiding unnecessary hospital visits.
Why Pharmacy Home Delivery Matters for Health Equity
This new service is about more than convenience. It’s about health equity in New York City.
Under-resourced communities are disproportionately affected by gaps in medication access. By offering pharmacy home delivery regardless of insurance status or income level, Gotham Health is addressing a critical social determinant of health.
Patients no longer have to choose between missing work, paying for transportation, or skipping medications altogether. Instead, prescriptions arrive quickly, securely, and reliably.
How the Gotham Health Pharmacy Home Delivery Program Works
Here’s what patients can expect:
- One-business-day delivery, Monday through Friday
- Text message notifications with delivery timeframes
- Real-time tracking via a secure link
- Signature required upon delivery for added security
The program delivers most prescription medications, with the exception of controlled substances and refrigerated medications.
Easy Enrollment for Gotham Health Patients
Signing up is simple and flexible. Patients can enroll in the pharmacy home delivery program by:
- Messaging their care team through MyChart
- Calling their Gotham Health site directly
- Signing up in person during a clinic visit
The service is available to all Gotham Health patients, regardless of insurance coverage, income, or medical condition.
A Commitment to Patient-Centered Care
“Our goal has always been to remove barriers to care, and access to medications is a key piece of that,” said Michelle Lewis, CEO of NYC Health + Hospitals/Gotham Health. “With this program, we’re not only improving convenience for patients but also advancing healthcare equity. Medication adherence is critical for managing chronic conditions, and this service helps ensure our patients get the medications they need to live healthier lives.”
By improving adherence, the Pharmacy Home Delivery Program supports better long-term health outcomes, reduces disease progression, and helps keep patients out of the emergency room.
A New Model for Healthcare Delivery in NYC
As healthcare continues to evolve, programs like Gotham Health’s pharmacy home delivery are reshaping how care is delivered in urban communities. The focus is shifting from clinic-centered systems to patient-centered solutions that fit real life.
For thousands of New Yorkers, that means fewer missed doses, fewer complications, and more control over their health.
How to Make an Appointment
To schedule an appointment with a Gotham Health provider, call:
1-844-NYC-4NYC (1-844-692-4692)
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